-Drew Grossklaus – Sales Director / BIC
In my position at William Means Real Estate, I provide assistance to all of our agents. On different occasions I am asked to speak to clients and explain situations and options to help them make the best decisions in the sale and purchase of their homes. Oftentimes I find that clients want to feel like they have the answers before we have the opportunity to consult with them.
Considering this further, I found that this behavior is occurring more than ever due to the amount of information we have readily available to us on the Internet. Three Yale psychologists completed a study and found that people believe that accessing information gives them actual understanding of that information; however, that is not always the case. In Psychology Today, author Pamela Paresky Ph.D. states “The feeling of knowing is an essential brain sensation without which we would not likely strive to learn. And yet, the feeling of being right is not necessarily connected to actually being correct. Think of how often you know you are right and yet someone disagrees with you. One of you is incorrect, but you both have the feeling of being right.”
I can assure you that no agent, Sales Director or Broker-in-Charge knows every aspect of real estate. However, there is knowledge gained through experience which can be further expanded in consultation with others. When I do encounter new situations I try to step back and not jump to the conclusion that I already know the answer.
The need to feel that we know the answer is innate in all of us which is why we should strive for educated consultation to confirm the correct answer. At William Means we constantly endeavor to give you that consultation. Our agents will do so with the understanding that although they may not have all the answers, they do have the support to find you the right answers from experienced management. Furthering the support system, we utilize governing bodies like South Carolina Real Estate Commission, Charleston Trident Association of Realtors, and local real estate attorneys.
Need help in expanding your real estate knowledge? William Means is here to help.
Searching For Explanations: How the Internet Inflates Estimates of Internal Knowledge
Journal of Experimental Psychology: General, 2015, Vol. 144, No. 3, 674-678
Matthew Fisher, Mariel K. Goddu, and Frank C. Keil
What You Need to Know About a Know-it-All
Psychology Today, Posted May 21, 2015
Pamela B. Paresky Ph.D.
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